FAQs About Order Tracking

Q1: When will I receive my tracking link?

You will receive your tracking link as soon as your order is shipped. This is typically within 1–3 business days after placing your order.

Q2: Where can I find my tracking link?

Your tracking link will be sent to the email address you provided during checkout. Be sure to check your inbox, spam, or junk folders.

Q3: What should I do if I didn’t receive a tracking link?

If you haven’t received your tracking link within the expected time frame, please:

• Double-check your spam or junk folder.

• Ensure you entered the correct email address during checkout.

• Contact our customer support team for assistance.

Q4: How do I track my order?

Simply click on the tracking link in your email. It will take you to a page where you can view the current status and location of your package.

Q5: Why is my tracking link not updating?

Tracking information may take up to 24 hours to update after your order is shipped. If it’s still not updating after this period, please contact our support team for further help.

Q6: What should I do if my tracking says “delivered” but I haven’t received my package?

If the status shows “delivered” but you haven’t received the package:

• Check around your delivery location or with neighbors.

• Look for any delivery notices left by the carrier.

• Contact our support team if you still can’t locate your package.

Q7: Can I change my shipping address after placing an order?

If your order hasn’t been shipped yet, we may be able to update your address. Please contact our support team as soon as possible.

Q8: Can I track multiple items in one order?

If your order contains multiple items, they may be shipped separately. You will receive a unique tracking link for each package.