Last updated: June 24, 2026

1. General Refund Policy

We want you to be satisfied with your purchase. If you experience any issues with your order, please contact our support team and we will do our best to assist you.

2. Returns Eligibility

Change of Mind (14 Days)

You may request a return within 14 days of delivery if you change your mind, provided that:

• the item is unused, unopened, and in original condition
  
• all original packaging, accessories, and documentation are included
  
• the return request is approved by our support team
  

Important:

• Return shipping costs are the responsibility of the customer
  
• Original shipping fees, customs duties, and taxes are non-refundable
  
• The return address will be provided after contacting our support team
  

Refunds for change-of-mind returns are processed after the item is received and inspected.

3. Non-Returnable Items

The following items are not eligible for return or refund:

• items damaged due to misuse, improper handling, or normal wear and tear
  
• items returned without prior authorization
  
• items with missing original packaging or accessories
  
• orders abandoned or destroyed due to unpaid customs duties or taxes
  

4. Damaged, Defective, or Warranty-Related Items

If your product arrives damaged, appears defective, or develops a suspected manufacturing fault, please contact us within 7 days of delivery whenever possible and provide your order number, a clear description of the issue, and any available photos or videos.

If the issue cannot be confirmed from photos alone, we may ask you to provide a short, clear video so we can objectively review the claim before approving a refund, replacement, or return. This verification process helps us handle genuine product issues fairly and prevents incorrect claim decisions.

The video should clearly show:

• the entire product
  
• the reported defect or issue
  
• exactly how and when the issue occurs
  

You may send larger video files using a free file-transfer service such as WeTransfer and email the download link to our support team.

Once we receive and review the evidence, we will assess the issue as quickly as possible. If the product is confirmed to have a manufacturing defect, we will provide return instructions and the exact return address where the product should be sent.

When returning a defective product, the following conditions apply:

• the original packaging must be intact and undamaged where reasonably possible
  
• the product must not show signs of misuse, water damage, scratches, or other physical damage unrelated to the reported defect
  
• all original accessories must be included
  
• your order number must be placed inside the package
  
• after shipping the product, please email us a copy of the shipping receipt so we can verify the return shipping cost
  

After we receive and inspect the returned product, we will process the resolution promptly. If the defect is confirmed, you may choose one of the following options:

• a replacement product at no additional cost, or
  
• a full refund, including the product price and original shipping cost paid at checkout, subject to the terms of this policy
  

5. Wrong Item Received

If you receive an incorrect item:

• Notify us within 7 days of delivery
  
• Provide photos of the item received
  

After verification, we will:

• ship the correct item at no additional cost, or
  
• issue a full refund (excluding shipping costs, if applicable)
  

6. Refund Method

Approved refunds are issued to the original payment method whenever possible.

In certain cases, refunds may be issued as:

• store credit, or
  
• partial refunds
  

For confirmed manufacturing defects, an approved full refund includes the product price and the original shipping cost paid at checkout.

For change-of-mind returns, refunds apply to the product price only. Original shipping fees are not refunded.

Unless required by applicable law or confirmed as part of an approved defect claim, refunds do not include:

• original shipping fees for change-of-mind returns
  
• customs duties
  
• taxes
  
• return handling fees (if applicable)
  

7. Order Cancellations

Before Shipment

Orders may be canceled only before shipment.

If canceled in time, a full refund will be issued.

After Shipment

Orders cannot be canceled once shipped.

8. Customs, Duties & Taxes (DAP and DDP Terms)

The customs, duties, and tax terms shown on each product page apply to that specific product. Some products are shipped under DAP (Delivered At Place) terms, while selected products may be shipped under DDP (Delivered Duty Paid) terms.

For DAP products:

• import VAT, customs duties, and local taxes, if applicable, are the responsibility of the customer
  
• customs-related fees paid to customs authorities or carriers are non-refundable
  

For DDP products:

• import duties and taxes are included or handled before delivery when the product page states that these charges are included
  
• customers should not normally be asked to pay additional import duties or taxes upon delivery
  

Customs-Related Refunds:

• ✔ If a DAP shipment is returned due to unpaid customs fees:
  A refund will be issued excluding shipping and return costs
  
• ✔ If a verified DDP shipment is incorrectly charged import duties or taxes upon delivery:
  Contact our support team with payment proof so the case can be reviewed
  
• ✖ If a shipment is abandoned or destroyed by customs:
  No refund will be issued
  

9. Delayed or Lost Shipments

Delayed Shipments

Delays caused by customs authorities, carriers, weather conditions, or force majeure events are outside of our control and do not automatically qualify for a refund.

Lost Shipments

If a shipment is confirmed lost:

• a replacement will be sent, or
  
• a full refund will be issued (excluding shipping costs, if applicable)
  

10. Chargebacks & Payment Disputes

We strongly encourage customers to contact us before initiating a chargeback or payment dispute.

Filing a chargeback without contacting us first may delay resolution and limit available refund options.

We are committed to resolving issues fairly and efficiently.

11. Policy Updates

We reserve the right to update this Return & Refund Policy at any time.

Changes will be posted on this page.

📩 Contact Information

For return or refund inquiries: