Last updated: June 24, 2026
1. General Refund Policy
We want you to be satisfied with your purchase. If you experience any issues with your order, please contact our support team and we will do our best to assist you.
2. Returns Eligibility
Change of Mind (14 Days)
You may request a return within 14 days of delivery if you change your mind, provided that:
- the item is unused, unopened, and in original condition
- all original packaging, accessories, and documentation are included
- the return request is approved by our support team
Important:
- Return shipping costs are the responsibility of the customer
- The return address will be provided after contacting our support team
Refunds for change-of-mind returns are processed after the item is received and inspected.
3. Non-Returnable Items
The following items are not eligible for return or refund:
- items damaged due to misuse, improper handling, or normal wear and tear
- items returned without prior authorization
- items with missing original packaging or accessories
4. Damaged, Defective, or Warranty-Related Items
If your product arrives damaged, appears defective, or develops a suspected manufacturing fault, please contact us within 7 days of delivery whenever possible and provide your order number, a clear description of the issue, and any available photos or videos.
If the issue cannot be confirmed from photos alone, we may ask you to provide a short, clear video so we can objectively review the claim before approving a refund, replacement, or return. This verification process helps us handle genuine product issues fairly and prevents incorrect claim decisions.
The video should clearly show:
- the entire product
- the reported defect or issue
- exactly how and when the issue occurs
You may send larger video files using a free file-transfer service such as WeTransfer and email the download link to our support team.
Once we receive and review the evidence, we will assess the issue as quickly as possible. If the product is confirmed to have a manufacturing defect, we will provide return instructions and the exact return address where the product should be sent.
When returning a defective product, the following conditions apply:
- the original packaging must be intact and undamaged where reasonably possible
- the product must not show signs of misuse, water damage, scratches, or other physical damage unrelated to the reported defect
- all original accessories must be included
- your order number must be placed inside the package
- after shipping the product, please email us a copy of the shipping receipt so we can verify the return shipping cost
After we receive and inspect the returned product, we will process the resolution promptly. If the defect is confirmed, you may choose one of the following options:
- a replacement product at no additional cost, or
- a full refund, including the product price and original shipping cost paid at checkout, subject to the terms of this policy
5. Wrong Item Received
If you receive an incorrect item:
- Notify us within 7 days of delivery
- Provide photos of the item received
After verification, we will:
- ship the correct item at no additional cost, or
- issue a full refund (excluding shipping costs, if applicable)
6. Refund Method
Approved refunds are issued to the original payment method whenever possible.
In certain cases, refunds may be issued as:
- store credit, or
- partial refunds
For confirmed manufacturing defects, an approved full refund includes the product price and the original shipping cost paid at checkout.
For change-of-mind returns, refunds apply to the product price only. Original shipping fees are not refunded.
Unless required by applicable law or confirmed as part of an approved defect claim, refunds do not include:
- original shipping fees for change-of-mind returns
- return handling fees (if applicable)
7. Order Cancellations
Before Shipment
Orders may be canceled only before shipment.
If canceled in time, a full refund will be issued.
After Shipment
Orders cannot be canceled once shipped.
8. Customs duties and taxes
No additional customs duties or taxes apply to your order.
9. Delayed or Lost Shipments
Delayed Shipments
Delays caused by carriers, weather conditions, or force majeure events are outside of our control and do not automatically qualify for a refund.
Lost Shipments
If a shipment is confirmed lost:
- a replacement will be sent, or
- a full refund will be issued (excluding shipping costs, if applicable)
10. Chargebacks & Payment Disputes
We strongly encourage customers to contact us before initiating a chargeback or payment dispute.
Filing a chargeback without contacting us first may delay resolution and limit available refund options.
We are committed to resolving issues fairly and efficiently.
11. Policy Updates
We reserve the right to update this Return & Refund Policy at any time.
Changes will be posted on this page.
📩 Contact Information
For return or refund inquiries:
