Last updated: June 9, 2026
1. Order Processing
All orders are processed and dispatched within 1–3 business days, excluding weekends and public holidays.
Once your order has been prepared and shipped, you will receive a confirmation email containing your tracking information.
2. Shipping Times & Delivery Estimates
Estimated delivery times depend on the destination country and local carrier handling.
- Estimated delivery time: 5–10 business days
- Delivery times do not include order processing time
Please note:
Delivery estimates are based on the typical timeframes in which customers usually receive their orders after purchase.
3. Shipping Method & Fees
Most international orders are shipped using Air logistics (Express).
Shipping costs are calculated at checkout based on:
- destination
- order weight
- order volume
The final shipping cost is displayed before payment confirmation.
Additional Notes:
- Orders with incorrect or incomplete shipping addresses may be canceled or delayed
- Shipping surcharges may apply for remote areas or overweight shipments
(you will be notified before processing)
Shipping Availability
Available shipping destinations are managed through our checkout shipping zones.
To confirm whether we can ship to your country, please enter your shipping address at checkout. If your country is not available or no shipping method is shown, we currently do not ship to that destination.
Shipping availability may change depending on carrier coverage and local delivery conditions.
4. Customs duties and taxes
No additional customs duties or taxes apply to your order.
5. Order Tracking
All shipments include tracking.
Once shipped, you will receive a tracking link by email.
Tracking updates may take 24–48 hours to appear.
Tracking Notes:
- Some international shipments may update slowly at first
- Once the package arrives in your country, a local tracking number may be assigned
6. Delayed or Lost Shipments
If your order is delayed:
- Check your tracking information
- Allow extra time for carrier processing
- Contact our support team if the delay exceeds the estimated delivery window.
Lost Shipments:
If a shipment is confirmed lost, you will be offered: a replacement, or a full refund (excluding shipping costs, if applicable)
7. Delivery Issues & Missing Items
If marked as delivered but not received:
- Check with neighbors or building management
- Contact the local courier
- Notify us within 7 days if the issue persists
Missing Items:
- Some orders may ship separately
- If packaging appears damaged or tampered with, take photos before disposal
Missing items must be reported within 7 days of delivery with:
- order number
- photos
- description of missing items
8. Incorrect or Incomplete Address
Customers are responsible for providing accurate shipping information.
- Returned orders due to incorrect address:
Refund issued minus shipping and return fees - Abandoned or destroyed shipments:
No refund
9. Failed Delivery / Local Post Office Collection
If delivery fails due to:
- no recipient available
- restricted access
- unclear address
The shipment may be held at a local post office.
Monitor tracking regularly
Follow carrier instructions for collection
10. Policy Updates
This Shipping Policy may be updated periodically.
Changes will be posted on this page.
Contact Information
For shipping-related questions:
