1. Warranty Coverage

This warranty covers defects in materials and workmanship under normal use for 12 months from the date of delivery.

Covered issues include:

• Manufacturing defects.
  
• Hardware malfunctions not caused by misuse.
  
• Failure of essential product functions under normal usage.
  

2. What’s Not Covered

This warranty does not apply to:

• Damage caused by misuse, accidents, or neglect.
  
• Normal wear and tear (scratches, dents, cosmetic damage).
  
• Unauthorized repairs or modifications.
  
• Loss or theft of the product.
  
• Damage from external factors (e.g., fire, water, extreme conditions).
  

3. Warranty Process

1. Contact Us
   Reach out to support@zeekeys.com with your order number, description of the issue, and photos/videos of the product.
   
2. Evaluation
   Our team will review your claim within 3–5 business days. If covered, we’ll provide instructions for the next steps.
   
3. Repair or Replacement
   
   If the defect is confirmed, we’ll repair or replace your product free of charge.
   
   If the same model is unavailable, we may replace it with an equivalent or newer model.
   
   

4. Shipping Costs

• If your warranty claim is approved, ZEEKEYS will cover the cost of shipping the repaired or replacement item back to you.
  
• Customers are responsible for sending the item to us unless otherwise specified by our support team.
  

5. Warranty Transfer

The warranty applies only to the original purchaser and cannot be transferred to another individual or resold as “new” once used.

6. Additional Notes

• Warranty coverage is valid only with proof of purchase (receipt or order confirmation).
  
• Replacement products are covered for the remainder of the original warranty period.
  

7. Contact Us

For warranty claims or questions, please contact us.

At ZEEKEYS, we stand behind our products. If something goes wrong, we’ll make it right.